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WebStop is committed to
providing consumers with excellent
customer service.
If you have any complaints about
our services, or wish to query a
domain registration decision,
please email
sales@webstop.com.au
or call us on 1300 722 988 or fax
us on 03 9509 4055.
Your communication will be
acknowledged within five working
days of receipt. If there is scope
for resolution without the need
for investigation you will also be
provided with a response to your
concerns.
In the event that an investigation
is required we will make all
reasonable efforts to provide you
with a response within 30 days.
If your concerns are of a complex
nature and we are not able to
provide you with a response within
30 days we will keep you informed
as to the progress being made and
a likely timeframe for
finalisation.
If it is more appropriate that
your concerns are dealt with by an
organisation other than WebStop, you may wish to get in
touch with auDA. auDA is a
non-profit organisation
responsible for administration of
the .au namespace for the benefit
of domain stakeholders. Visit
www.auda.org.au/help/faq-index
for more information. |
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